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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Returns for complete details regarding our return policy.
When will my order ship?
  Please be aware that personalised items such as engraved, printed, embroidered or hand painted items, may take up to 21 working days to be despatched due to the processes involved. We will email you if delivery is expected to take a lot longer than this.  We do however aim to get your order personalised and despatched as soon as possible and it is usually a lot faster than this.

We aim to have all other UK standard non personalised deliveries complete within 10 working Days, however due to postal reasons this may be slightly longer.  Some items such as the Diamond Ring range, may take a little longer as it isn't always possible to keep enough stock available in all sizes at any one time.  If your size needs to be ordered from our Manufacturers, it may take a maximum of 21 working days.

Once your order has been despatched, it will be with you within 48 hours.

If you are not available to sign for your delivery, and then do not  collect your parcel from the Post Office, you may be liable for any additional postal costs for re-delivery.